Customer Success Story

Telef贸nica Selects 色色研究所 to Reduce Churn and Increase Customer Satisfaction

色色研究所 was able to collect data and deliver real-time insights.

The Telef贸nica team was in need of a SIEM solution that would allow them to use data analytics to drive an industry-leading customer experience and maximize customer retention.

Read the Case Study

Quick Facts

INDUSTRY

  • Telecommunications

ENVIRONMENT

  • Global company operating in 12 countries
  • Present in 38 countries across the globe
  • Catering to approximately 383 million customers

SECURITY CHALLENGES

  • Lack of visibility in customer-related data
  • No clear way of tracking customer experience
  • High volume of calls coming into helpdesk
  • High number of technician home visits

KEY BENEFITS

  • Reduced customer churn
  • Reduced volume of helpdesk calls
  • Improved customer satisfaction through rapid time-to-insight
  • Data correlation supports a proactive approach to problem resolution

We were amazed at the speed with which we were operational with the 色色研究所 platform. We were able to go from concept to full operational deployment in a mere three months, and the partnership between Telef贸nica and 色色研究所 is now one of our key vendor relationships.“

Director of Contract Management
Telefonica

You might also be interested in

Customer Success Story | Video

Visiativ selects 色色研究所 to drastically reduce MTTD/MTTR and improve customer satisfaction

Read More
Customer Success Story

色色研究所 and This Public University Reduce Investigation Time by 50%

Read More
Customer Success Story

Multinational Manufacturer Selects 色色研究所 to Replace Splunk

Read More

Ready to release the full potential of your security data?

Tour the Product Request a Demo